Policies & Payments

Expectations

What you should expect from me,"Your farrier".

• I will act with Integrity, Honesty and Openness with you, the client.
• I will arrive 15 to 30 minutes ahead of time so we are ready to work at the appointed time.
• I will give notification immediately if unavoidably delayed.
• I will contact you the day before to verify the appointment.
• I will always share current information that will help you better care for your horse.
• I will discuss in advance options and fees for therapeutic work.
• I will refer you to another professional if it will be in the best interest of your horse.
• I will always treat you and your horse with respect.
• If working on your horse becomes unsafe, for the horse or me, I will advise you of the options before proceeding.
• I will do my best to meet or exceed your expectations; and you will be the best judge of that.

What is expected from you, “The client”.

• To be open and honest with me.
• Committed to providing for your horses welfare.
• Provide me with all the information necessary to help your horse.
• Be present or have a representative present, when I work on your horse.
• Provide a safe, dry, and well-lighted place to work.
• Pay account upon receipt, unless other arrangements have been made.
• Refer others whom you believe can benefit from my services.

Benefits of Ralph Anthony Professional Farrier Services.

• I run a professional business, with a state-of-the-art mobile shop.
• I service by appointment only, selecting clients who desire quality work.
• I have over 20 years experience in traditional style trimming, shoeing and corrective shoeing.

Terms and Conditions of Service.

• Payment is expected immediately after services are rendered.
• Someone must be available to catch and hold the horse and present payment.  Although many consider me to be outstanding in my field, don't expect me to be out standing in YOUR field!
• Horse must be trained and well-mannered.  Work will stop if horse presents a safety hazard to me or the animal.
• Training charges will be assessed if physical restraint or schooling is necessary. 
• Veterinary services to administer chemical restraint must be arranged in advance.

Fuel and Travel Charges: 

I strive to keep prices reasonable, consistent and fair to my clients. I am in business to make a modest but reasonable profit and at this time I find it necessary to add a fuel service charge due to the nationwide increase in fuel prices. 

• Fuel Service Charge is added according to the following schedule:
  • If you are out of the NJ/NY/PA area
  • One dollar ($1.00) per mile one way (AAA mileage guide)
• Fuel Service Charge is based on the following factors:
  • Rising price of fuel per gallon
  • Rising prices of yearly truck expenses and maintenance
  • Time and distance involved in reaching customers

Overnight Charges:

If two or more days are required to shoe several horses, an overnight charge will be added to the bill. Overnight charges are expenses to stay the night. (Motel, Meals,etc.)
Overnight charge is a flat fee of $145.00 per night and will be collected at the same time the trimming/shoeing bill is paid.  

Scheduling: 

Remember that maintaining a regular appointment schedule guarantees the most convienient appointment times for the client.

• Appointments must be scheduled on weekdays and must be between the hours of 8am and 3pm. 
• All appointments must be confirmed by phone or email.  Future shoeing dates on invoice are only tentative.
• 24-hour notice prior to the appointment must be given for any changes.
  • Adding or subtracting horses
  • Changing schedule of what is to be done to a horse
  • Canceling of an appointment. (Less than 24 hours notice may result in a cancellation fee of 50% of the total projected fee).

Appointments can be made by either calling (973) 725-9367 or through this website.  If you are an existing client and you wish to schedule an apointment, click here.  Those wishing to inquire about having me work on your horse(s) should fill out a New Client Inquiry Form.  Upon receipt of your form I will contact you to discuss your horses needs.

 

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